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Built for personal injury intake volume: after-hours capture, qualification, consult prep, and engagement follow-through inside the tools your firm already uses.
Personal injury firms live and die on speed and qualification. Vindex builds after-hours inquiry capture, PI qualification rules, consult scheduling with pre-consult packets, and engagement follow-up. Case strategy, valuation, and filings stay with your attorneys.
Vindex may support preparation, coordination, collection, routing, reminders, and administrative follow-through. Vindex does not replace legal, accounting, investment, or other regulated professional judgment. Your qualified professionals keep control of advice, conclusions, filings, conflicts, recommendations, and high-stakes client communications.
Liability opinions, case valuation, demand strategy, and settlement authority stay with counsel. The system only coordinates.
These are patterns to investigate against your real process and baseline. They are not assumptions about every company.
After-hours and overflow injury calls hit voicemail while a competitor picks up.
Unqualified consults fill attorney calendars and burn staff time.
Pre-consult facts and documents arrive incomplete, so the first meeting restarts intake.
Signed engagement lags after a verbal yes because follow-up is manual.
Each example names the event that starts the work, what the system may do, where human control stays, and how the result can be measured.
Example PI workflows. Labeled as examples, not client results.
Prospective client calls or submits a form when reception is closed or at capacity.
Responds with disclosed AI assistance if you choose voice or text, captures incident basics and contact fields you define, applies your urgent-escalation rules, and books or requests a consult slot.
Intake leads and attorneys set qualification and emergency escalation.
Speed to first response; abandoned inquiry rate; qualified consult rate.
Inquiry captured.
Runs your practice rules (liability sketch fields, injury severity flags, representation status, statute-risk flags you define) and routes fit leads forward or declines politely per script.
Attorneys own the rules and any exception. The system never gives legal advice.
Percent of consults that meet qualification; staff time on poor-fit leads.
Lead is qualified for a consult.
Offers real calendar options, sends confirmations, reminders, and a PI pre-consult questionnaire, then alerts counsel if the packet is incomplete.
Attorney decides whether the consult proceeds.
No-show rate; percent of consults with complete pre-consult data.
Prospective client agrees to move forward.
Routes the approved engagement packet for attorney approval, sends e-sign, and follows up until signed or escalated.
Attorney approves terms before send.
Days from verbal yes to signed engagement; stalled engagement count.
Lead is out of scope or outside geography rules you set.
Sends the approved decline or referral path and logs the outcome for reporting.
Managing attorney sets referral partners and messaging.
Clean decline rate; referral handoff completion.
The first build stays bounded so the team can see what changed and decide what deserves attention next.
We learn how the business runs, find the workflow leaking the most revenue or owner time, and say honestly whether a build is a fit.
On a second call we show the workflow to fix first, what it is likely costing (assumptions shown), what we will build, the measure it should move, and a fixed price for the 6-Week AI Transformation.
In six weeks we map the workflow, build the fix inside the tools your company already uses, train your team, and have it live within 30 days when the approved scope supports it. You own the system. We measure the result against a baseline.
After the six weeks, optional care keeps the delivered system reliable and aligned with the original business result.
Software, telephony, data, and usage costs are separate client expenses unless a proposal states otherwise. Pricing is discussed on the calls, not on this website.
This shows how Vindex removes preparation and coordination load in knowledge work while keeping human control on the decision. It is not a law-firm result and not a claim about any attorney practice area.
The system should be narrow enough to explain, review, and measure.
No. Valuation and legal strategy stay with your attorneys.
Engagement terms go through your attorney approval rule before send.
No. It covers overflow, after-hours, and chase work so intake can handle higher-value conversations.
Usually speed to first response and qualified-consult rate. We pick one primary measure on the plan call.
High inquiry volume is the main pattern. Smaller PI benches can still fit if the workflow is repeated and measurable.
Bring the repeated work, the current tools, and the result you want to improve. We will map the useful next step.
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